Privacy Policy

1. Introduction

Welcome to fitconnect ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

By using fitconnect, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Create a coach profile (certifications, experience, specializations, bio, photos)
• Create a client profile (fitness goals, preferences, schedule, budget)
• Contact coaches through our platform (inquiry messages)
• Upload documents or certificates
• Communicate with us via email or contact forms
• Subscribe to our newsletter or marketing communications

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, search queries)
• Cookies and similar tracking technologies
• Location data (if you grant permission)

2.3 Payment Information

Payment processing is handled by Stripe, a third-party payment processor. We do not store your full credit card details. Stripe's privacy policy applies to their processing of your payment information.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide our services: Facilitate connections between clients and coaches, process applications, manage profiles
• To process payments: Handle subscription fees and platform transactions
• To communicate: Send notifications, respond to inquiries, provide customer support
• To improve our platform: Analyze usage patterns, conduct research, develop new features
• To ensure safety and security: Verify coach credentials, prevent fraud, enforce terms of service
• To comply with legal obligations: Respond to legal requests, protect our rights
• Marketing (with consent): Send promotional materials, newsletters, special offers

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

• Coach profiles are publicly visible to all platform users
• When clients contact coaches, limited profile information is shared
• Contact details (WhatsApp) are shared only when a client initiates contact

4.2 With Service Providers

We work with third-party service providers who assist us in operating our platform:

• Supabase: Database hosting and authentication
• Stripe: Payment processing
• Vercel: Website hosting and infrastructure
• Email service providers: Transactional and marketing emails

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Row-level security policies on all database tables
• Regular security audits and updates
• Restricted employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights Under Singapore PDPA

Under the Personal Data Protection Act 2012 (PDPA), you have the following rights:

• Right to access: Request a copy of your personal data we hold
• Right to correction: Request correction of inaccurate or incomplete data
• Right to withdraw consent: Withdraw consent for marketing communications at any time
• Right to deletion: Request deletion of your account and associated data
• Right to data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@fitconnect.sg. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active accounts: Data retained while your account is active
• Deleted accounts: Personal data deleted within 90 days of account closure
• Legal requirements: Some data may be retained longer for compliance purposes (e.g., payment records for 7 years)

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for platform functionality (authentication, sessions)
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., WhatsApp, coach social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: